Call Center
Banks, telecom and multinational corporations can make use of our customer relationship management services, including front-line staff training and outsourced call center services.
With our all-round services, clients can grasp the market situation and needs of their target customers at cost-effective manner.
(1) Telemarketing
- Loan acquisition
- Promotion of personal financial services
- Promotion of medical and other personal insurance plans
- Promotion of after-sales services
- Acquisition of new customers
- Reactivation
- Retention
- Provision of incentives for customer spending
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(2) Teleservices
- Promotion hotline
- Registration hotline
- Enquiry hotline
- After-sales support hotline
- Open card for customers
- Phone questionnaires
- Appointment
- Welcome Call
- Services / Enquiry hotline
- Booking / Ordering
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(3) Reminder Calls for Overdue payment
- Give reminder phone calls to customers whose accounts are just overdue
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